Frequently Asked Questions
Here is a list of common questions from customers.
Can you give me a price over the phone?
Yes, but not an exact price. Custom framing involves many material choices, and measurements to create a final package. The best thing is to bring your artwork to the shop for a free consultation.
What is conservation/archival framing? Is it necessary?
Conservation or archival framing is meant to help preserve the artwork while it is being displayed. This generally involves uv protective glass/acrylic, cotton rag mat boards, and acid free materials which have passed archival testing. There is also a rule that the art can be removed from the framing unscathed.
Overall, it is recommended. You may not be worried about the longevity of your artwork now, but you may in the future. Unfortunately, damage from lesser quality materials/processes happens gradually, and can be irreversible.
How big of a mat boarder should I use?
There is no one absolute mat size that looks best. A guideline is to either choose a boarder larger, or smaller than the width of the frame. This gives your design more visual interest. Mat sizes also depend on the size of your artwork, personal style, and design aesthetic.
Can I put glass on this...?
Generally glass is used on paper items/artwork, or art that needs protection. Glass is not recommended on fabric/canvas artwork, large artwork, or valuable/non-replaceable artwork. We recommend using acrylic instead of glass on pieces larger than 36" x 48". And because acrylic is virtually unbreakable it is safer for your valuable items/art. Canvases usually do not need glass, and look better without it. But, glass can be used with adequate space between the glass and fabric/canvas as they should not touch.
What are the different kinds of glass?
Glass comes in a few different styles based on reflectivity, clarity, and uv filtering level. The basic types are: regular, uv filtering (conservation), non-glare (frosted look), anti-reflective/museum, and colorless/water white. Many of the glass attributes come in combinations. For example, museum glass is 99% uv filtering and anti-reflective. Glass types have different colors too.
Acrylic comes in most of the same styles as glass: regular, uv filtering, non-glare, and anti-reflective. There also versions that are anti-static, and anti-abrasion. One interesting thing about acrylic is that unlike regular glass, regular framing grade acrylic is virtually colorless and has about 67% uv filtering built in.
What is the biggest thing you've ever framed?
A canvas in a floater frame 13' x 9'. Because it was larger than 9 1/2' it required custom milled moulding.
When will my project be completed?
Most orders are completed within 1-2 weeks, depending on the materials chosen. Same day, or next day options are available but the material choices become limited.